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FAQ: Frequently Asked Questions
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What
about the white PVC?
What is the clear Acrylic?
What about other materials?
Can I return a template?
What sort of warranty do you offer?
I don't
have a PayPal account - how else can I pay?
What are your shipping charges?
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What
about the white PVC?
The white PVC is manufactured under the brand-name of
KOMACEL
- 6mm thick (except for
Specialty templates), which is about 15/64" thick (just under
1/4")
- It is white (duh!)
- Lightweight
- High flexural strength
- Waterproof
- Readily machinable
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What about the clear Acrylic?
The clear Acrylic is manufactured under the brand-name of
ACRYLITE
- 6mm thick (except for
Alpha-numeric templates), which is about ~1/4" thick
- Clear, allowing easy
viewing of location on work-piece
- Heavier that white PVC
- Very strong
- Readily machinable
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What
about other materials?
In addition to the PVC and Acrylic, we have worked with
other materials - hardwood, plywood and even aluminum.
If you have any special requests, please do not hesitate
to let us know - if it can be routed, we can work with it!
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Can I return a template?
Yes, but the
following apply:
- Return must requested within
five (5) days of receipt of the template
- Must obtain a Return
Authorization Number (RAN)
- Condition of template must
be the same as when shipped
- No refund on any shipping
charges
- No returns on custom-made
templates
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What sort of warranty do you offer?
All templates have a LIFETIME
warranty for as long as you own it!
Break it, route it, snap it, cut
it - it doesn't matter! Simply send the template back, and you will get a brand new one, free of charge
(except for shipping, sorry).
No catches!
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I don't
have a PayPal account - how else can I pay?
You have numerous options to
pay. You can still use the PayPal system to pay with a
credit card
without having a PayPal account. This is how you do it:
- From the "Shopping Cart"
screen, select the "Proceed to checkout" button
- On the left side of the
screen, towards the bottom, there is a section called "Don't
have a PayPal account?", and below it are images of various
credit cards. Select the hyperlink called "Continue" to
proceed.
- Fill in the required credit
card fields - this is a secure site. When complete select
the "Review Order and Continue" button.
You can also send a check or
money order (shipping will be delayed until they have cleared) to
the following address:
29W711 Waynewood Dr
West Chicago IL 60185
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What are your Shipping Charges?
The shipping charges are based
purely on the size, weight & shipping method of the template.
The default shipping is USPS parcel mail. To see the shipping
charges select the "Add to Cart" button of the item, and it will be
shown in the "Shopping Cart" screen. To remove the item from the
Shopping Cart, select the remove button on that screen.
We at
RouterTemplate.Net do NOT jack up the price of shipping and
handling to make an extra profit. The shipping fees are
calculated on what actually it costs to ship the item (plus or minus
50 cents or so) and there is no additional fee for "handling".
We will ship beyond the
contiguous 48 states of the USA - please contact us for prices at
help@routertemplate.net.
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